Delivery and Returns
For Hong Kong delivery, we use SF Express by default. Please note, SF express may ask you to pay a surcharge of 20HKD if the delivery address is a residential address. This is outside of our control and not included in the delivery charge you have paid. However, if your address is a commercial address, no such surcharge will be applied by SF Express.
We do ship internationally. Please contact customer service for details.
We have 14 days return policy. If 14 days have gone by since we shipped your order, unfortunately we can’t offer you a refund or exchange.
Please allow up to 21 working days for us to receive your items, process your return and confirm your refund amount. we’ll send you an email when this has been done.
Once we've confirmed that your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
Bank account payments will take 3 - 5 working days
Paypal payments will take 1 - 2 working days